Space, Scholarship and Skills: building library strategy on new and emerging needs of the academic community
Keywords:academic library, UX, ethnography, academic staff, usability, strategy
AbstractThis article follows the publication of a previous article which discussed the outcomes of the Understanding Academics research project (2016-2017) which sought to better understand academic staff at the University of York. The project centred around the use of specific ethnographic methodologies and in particular two UX techniques: cognitive mapping followed by semi-structured interviews. This article focuses on the key themes which emerged from that research and which now underpin the new Library strategy: space, scholarship and skills.
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Copyright (c) 2018 Michelle Blake, Vanya Gallimore, Kirstyn Radford
This work is licensed under a Creative Commons Attribution 4.0 International License.