“At least we have something to discuss over lunch…” The implications for knowledge management when implementing a new library system. A Norwegian experience.

Abstract

This article investigates how staff and management in Norwegian academic libraries have experienced the implementation of the new library management system Alma. As a new library management system is introduced, the need for learning on demand emerges. An anonymous survey was sent to all academic libraries in Norway, resulting in a total of 626 responses. This article presents the findings from this survey and provides some reflections on how a firm grip on knowledge management could have helped make such a transition easier.