EFQM in Academic Libraries: The Application of a Quality Management Model at the University of Cyprus Library. LIBER Quarterly: The Journal of the Association of European Research Libraries, [S. l.], v. 22, n. 1, p. 64–77, 2012. DOI: 10.18352/lq.8041. Disponível em: https://liberquarterly.eu/article/view/10878.. Acesso em: 16 jul. 2024.