Appendix 1: Semi-structural interview guide to stakeholders

1. Description of the change process

1.1 In general, what did the change process consist of?
1.2 What was the problem or goal that was intended to solve or achieve?
1.3 Could you describe how the change process (planning, implementation, assessment, etc.) was held?
1.4 What were or are your interests / aspirations / concerns on this change? Did you agree with the change?
1.5 How did you participate in this process?

2. Analysis of stakeholder management

2.1 How did you get involved in this process? Who contacted you? What was/is the role that you played/play in the process?
2.2 Why do you think you were involved in this process? At what point of the process you got involved?
2.3 What other stakeholders were involved? Could you enlist and analyse them in terms of their role in the process and their power to influence it?
2.4 Do you know how these actors were involved? Why were they involved?
2.4.1 Do you know if there was a stakeholders’ analysis to decide their involvement? What were the criteria used for such analysis?
2.5 How was the relationship between the actors? Was there any conflict?

3. Leadership

3.1 Who exercised leadership in this process of change? Why do you consider him or her as a leader?
3.2 What behaviour did the leader exhibit? What activities did the leader perform? How did the leader make his/her decisions?
3.3 How was your relationship with the leader? How was the leader’s relationship with the other actors?
3.4 What type of communication was used between the leader and the other stakeholders?
3.5 From your perspective, how did leadership influence the change process and the results achieved?

4. Change process results

4.1 What were the results achieved? Why? What results were not achieved? Who were the key stakeholders to achieve these results? Why?
4.2 What do you think were the main problems / bottlenecks / resistance occurred in this process?
4.3 How did the organizational structure of the university influence the implementation of change?
4.4 What recommendations would you make to improve the management of change in universities?

Appendix 2: List of codes used for the analysis


Change Process (CP)
CP_ Change Context (CC) CC_University context
CC_Library context

CP_Time line
CP_PlanningCP_First Period*
CP_Objectives CP_Second Period*
CP_ImplementationCP_Third Period*
CP_Results CP_Fourth Period*

CP_Responses to change (RC)RC_Resistance


Leadership (L)
L_Leader period 1–2*
L_Leader period 3*
L_Leaders identified L_Leader period 4*
L_University’s top administrators*
L_Institutional Change Project*

L_Leaders behaviours

L_Expected role of leaders*

TL_BehavioursTL_Intellectual stimulation
TL_Idealized influence
TL_Inspirational motivation
TL_Individualized consideration


management (SM)
SM: Stakeholders identified* SM_Criteria used SM_Techniques used
SM: Identification strategies
SM_Identification of stakeholder
SM: Characteristics of stakeholders*

SM_Analysis of stakeholders

SM: Formulation and SM_strategies planned
implementation of strategiesSM_strategies implemented

SM: Evaluation of stakeholder

SM_Other practices to manage

SM_Library Council*

Leadership (L) + Stakeholder Management (SM) L+SM: Relationship of the leader with stakeholders*TL+SM: Relationship of the leader with stakeholders*

* Codes that emerged from data.

Appendix 3: Example of summarizing matrix Display of activities, objectives and outcomes of the first period.

(Period = March 2007–March 2009)

Main activitiesObjectivesOutcomes

a) Improved Internet access through the increase of the number of computers;
b) Training room in the Central library was built;
Diagnosis of the library carried out by two international experts.1. Technological improvements. c) Improved library network (bandwidth);
d) Implementation of a unique web site for the library;
Visits to libraries at national and international level.e) Installation of a closedcircuit security in the Central library;
f) New servers and storage equipment were installed.

Development and implementation of the plan of change called “Project for technological improvement”.2. Staff and users training. Library staff and users attended several workshops.

Development of a first draft of new library regulation and a departmentalization proposal. The organizational outcomes were mainly focused on the elaboration of the library regulation and a depatmentalization proposal
Purchase and installation of new technological equipment.3. Organizational objectives
Departementalization proposal was not operationalized